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Reseller Hosting Guide

Listing Accounts in WHM

The List Account function displays all of the accounts on your server. It displays a variety of detailed information including the account's domain name, IP number, user name, contact e-mail, partition location, and disk space quota. At the bottom of the list is the total number of accounts and a search function that enables you to search for specific types of accounts.

To list your accounts:

1. Click on the List Accounts link in the Account Functions menu.
2. A detailed list of accounts on your server is displayed. If you need to find a subset of your accounts, click on one of the listed radio buttons, enter the search criteria in the available field, and click on the Find button.

Creating a new account

Creating a new account with your Reseller WebHost Manager

WebHost Manager enables you to quickly add new accounts - you simply fill in the fields to specify the account details. Using packages will speed up this process considerably

To create a new account:

1. Click on the Create a New Account link in the Account Functions menu.
2. If you want to use a predefined package for this account, click on the required option in the Package drop-down list. This will fill in many of the fields automatically.
3. Enter the domain name and username of the account in the Domain and UserName fields. The UserName field will automatically populate with the first 8 characters of the domain name, but you can change this to whatever you want.
4. Enter the password and disk space quota for the account in the Password and Quota fields.
5. Indicate whether this account is an IP address or not in the Ip tick box. If ticked, all accounts created with this package can not use a domain name.
6. Indicate whether CGI access, Shell access, and FrontPage Extensions are allowed in the CGI Access, Shell Access, and FrontPage Extentions tick boxes.
7. Enter the maximum number of items allowed in the Max Ftp Accounts, Max Email Accounts, Max Email Lists, Max SQL Databases, Max Sub Domains, Max Park Domains, and Max Addon Domains fields.
Note: Enter the text unlimited if you do not want to place a limit on any particular item.
8. Enter the maximum bandwidth in megabytes allowed by the account in the Bandwidth Limit field.
9. Click on the default CPanel theme for the account in the Cpanel Theme field.
10. If this is an IP account, you can choose what available IP address is used from the IP Address drop-down list.
11. Click on the Create button.

How to create Web Hosting Packages?

Packages enables you to create your own custom web hosting packages and are a critical function in WebHost Manager. These packages form the core service of your web hosting business, and your pricing structure needs to be carefully thought out. WebHost Manager helps you in this process by allowing you to customize a large number of parameters, from disk space and bandwidth to the number of sub-domains and MySQL databases, as well as specifying whether CGI, shell access, and what CPanel default theme are provided.

1. Click on the Add Packages link in the Packages menu.
2. Enter the name of the package and the maximum disk space the account can occupy in the Package Name and Quota fields.
3. Enter the maximum number of items allowed in the Max Ftp Accounts, Max Email Accounts, Max Email Lists, Max SQL Databases, Max Sub Domains, Max Park Domains, and Max Addon Domains fields. Note: Enter the text unlimited if you do not want to place a limit on any particular item.
4. Indicate whether this account is an IP address or not in the Ip tick box ( only if you have purchased additonal IP addresses). If ticked, all accounts created with this package can not use a domain name.
5. Indicate whether CGI access and FrontPage Extensions are allowed in the CGI Access and FrontPage Extentions tick boxes.
6. Enter the maximum bandwidth in megabytes allowed by the account in the Bandwidth Limit field.
7. Click on the default CPanel theme for the account in the Cpanel Theme field.
8. Click on the default feature list for the account in the Feature List field.
9. Click on the Create button.

Skeleton directory?

The skeleton directory is the directory template that is used to create all new accounts - any files that are placed in the skeleton directory are automatically copied into new accounts. For example, if you placed an index.html file in the /public_html folder in your skeleton directory, all new accounts will have that automatically include that file.

To display the skeleton directory path:

1. Click on the Skeleton Directory link in the Account Functions menu.
2. The skeleton directory path is now displayed.

Terminating an account?

Terminating an account deletes the account and all associated files from your web server. Terminating a problematic account should be a last resort - you can always suspend an account until the problems are resolved. Refer to Suspending or unsuspending an account for more information.
To terminate an account:
  1. Click on the Terminate an Account link in the Account Functions menu.
  2. Click on the required domain or user name in the displayed list.
  3. If you need to keep the DNS zone active, click on the Keep Dns Zone tick box.
  4. Click on the Terminate button. Use the user name function if a user has several different accounts, all of which need to be terminated.

Terminating an account

Modifying an account?

All account options are available for modification. You can modify the domain and user name, CPanel theme, maximum e-mail and FTP accounts, and other items. You can also modify an account's details by changing packages - refer to Upgrading or downgrading an account for more information. To modify an account:
  1. Click on the Modify an Account link in the Account Functions menu.
  2. Click on the required domain or user name in the displayed list and click on the Edit button.
  3. Edit the displayed fields as required. Refer to Creating a new account for a description of each field, if required.
  4. Click on the Save button.
Modifying an account

Upgrading or downgrading an account?

You can modify an account by upgrading or downgrading the package used for the account. This enables you to make wide-ranging changes quickly and consistently according to your pricing and package structure. To upgrade or downgrade an account:
  1. Click on the Upgrade/Downgrade an Account link in the Account Functions menu.
  2. Click on the domain or user name in the displayed list and click on the Modify button.
  3. Click on the new plan in the displayed list and click on the Change button. Note: Changing plans does not modify CGI access and does not affect whether they have an IP or not.
Upgrading an account

Viewing bandwidth usage?

You can view the total bandwidth used, broken down by account, on your server per month.
Note: Only HTTP, POP mail, and FTP traffic statistics are currently monitored for bandwidth.
To view bandwidth usage:
  1. Click on the View Bandwidth Usage link in the Account Functions menu.
  2. View the displayed bandwidth usage.
Viewing bandwidth usage

Limiting bandwidth usage?

WebHost Manager enables you to limit the bandwidth usage of a particular domain or all the domains of a particular user.
Note: Bandwidth usage is only checked once a day, between midnight and 6am server time.
To limit bandwidth usage:
  1. Click on the Limit Bandwidth Usage link in the Account Functions menu.
  2. Click on the required domain or user name in the displayed list and click on the Limit button.
  3. Enter the bandwidth limit for the account in the Bandwidth Limit field and click on the Change button.
Limiting the bandwidth on an account

Suspending or unsuspending an account?

WebHost Manager enables you to suspend problematic accounts. Suspension simply means that no web site pages are served to accounts, no FTP connections are accepted, and all e-mail is blocked. Suspension is the first step in dealing with problematic accounts. If the problems can not be resolved, the account needs to be terminated - refer to Terminating an account for more information. To suspend or unsuspend an account:
  1. Click on the Suspend/Unsuspend an Account link in the Account Functions menu.
  2. Click on the required domain or user name in the displayed list.
  3. Enter a brief description of why the account is being suspended in the Reason field, if you are suspending an account.
  4. Click on the Disallow resellers from unsuspended tick box if you do not want the reseller who signed up this account unsuspending it.
  5. Click on the Suspend or UnSuspend button.
Suspending an account

Listing suspended accounts?

You can keep track of all accounts you have suspended by listed the accounts. To list suspended accounts:
  1. Click on the List Suspended Accounts link in the Account Functions menu.
  2. A list of suspended accounts is now displayed.
Listing suspended accounts

Modifying the Suspended Account page?

The Suspended Account page is the HTML page that account holders will see when they attempt to log in to their account. You can modify the default page to contain your specific contact information and brading, if required. To modify the Suspended Account page:
  1. Create an HTML page that appears exactly how you want it to appear.
  2. Click on the Modify Suspended Account Page link in the Account Functions menu.
  3. Copy and paste the HTML code of your modified page over the content of the default Suspended Account page and click on the Save button.
Modifying the Suspended Account page

Modifying quotas?

The Quota Editor allows you to alter how much disk space an account is allowed.
Note: If all of your account's quota amounts are listed as zero, which you know is incorrect, then your quota.user file is probably corrupt. Run the script at /scripts/fixquotas. To alter an account's disk space quota:
  1. Click on the Quota Modification link in the Account Functions menu.
  2. Enter the new quota amount next to the required account in the Quota field and click on the Change button.
  3. Repeat the procedure for multiple accounts.
Altering an account's disk space quota

Modifying an account password?

You can change an account holder's password , if required. This is usually necessary when the account holder can not remember their password.
To change an account's password:
  1. Click on the Password Modification link in the Account Functions menu.
  2. Click on the required domain or user name in the displayed list and click on the Change Password button.
Changing an account's password

Displaying all accounts?

WebHost Manager can display a summary list of active and inactive accounts at any time. Inactive accounts are by definition suspended; active accounts are by definition not suspended.
To display all accounts:
  1. Click on the Show Active and Inactive Accounts link in the Account Functions menu.
  2. A list of all active and inactive accounts is now displayed. You can make all inactive accounts active again by clicking on the Make Inactive Domains Active link.
Displaying all accounts

Downloading a raw Apache log?

A raw Apache log is a server log that details every command that the Apache server processed over a specific time period. This is a useful diagnostic tool when you are not quite sure what the problem is with a specific account. To download a raw Apache log:
  1. Click on the Download a Raw Apache Log link in the Account Functions menu.
  2. Click on the required domain or user name from the displayed list and click on the Download Log button.
    Downloading a raw Apache log
  3. Save the log file to disk.

Unsuspending all accounts that exceed bandwidth?

All accounts that exceed their specified bandwidth maximum will receive a Bandwidth Exceeded message whenever they try to log on to their account. You can unsuspend all accounts that exceed bandwidth until the next bandwidth check (bandwidth checks occur once per day).
To unsuspend all accounts that exceed bandwidth:
  1. Click on the Unsuspend Bandwidth Exceeders link in the Account Functions menu.
  2. Read the message and click on the Ok button.
Unsuspending all accounts that exceed bandwidth

Resetting an account's original package bandwidth limits?

WebHost Manager enables you to view a list of all accounts that have had their bandwidth limit changed from the original package limit when the account was first created. You can reset any of the changed bandwidth limits back to the original amount.
To reset an account's original package bandwidth limit
  1. Click on the Reset Package Bandwidth link in the Account Functions menu.
  2. Click on the Reset to Package Bandwidth Limit button next to the required account.
    Resetting an account's original package bandwidth limit

Listing subdomains?

WebHost Manager enables you to list all subdomains on your server. This function will display all subdomains and parked domains, sorted by domain name.
To list all subdomains:
  1. Click on the List Subdomains link in the Account Functions menu.
  2. A list of subdomains and parked domains, sorted by domain name, is now displayed.
 

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