FAQs
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Pugmarks Customer Support
Pugmarks believes that Customer Support is all about 'attitude' of the company towards
its customers.
At Pugmarks we help our customers succeed. We realize that our products are an integral
part of your business. This is the reason why we provide support to all our customers
24 hours a day, 365 days an year. Whether it is a basic question or complex product
issue, our support services and expert technical analysts are available to effectively
address your every need. To provide the best possible support services to our diverse
customer base, Pugmarks addresses each customer problem according to its impact
on the customer's business operations.
In line with this attitude, we at Pugmarks have identified various 'touch-points'
for our customers. These touch-points make us more approachable to you. Whether
you reach us by Online Support Interface, Email, Fax, Phone, Snail Mail, Online
Messenger or a visit to our offices, our expert analysts are always eager to help.
Customer Support Touch-Points
Self-Help Section
Based on the experience of last 6 years, Pugmarks Customer Support team has identified
frequently reported problems and their immediate assessment or solutions. This Self-Help
section attempts to give ready solutions to your most common problems. Browse through
the relevant category and click on the symptom that matches closest to your problem.
There is a very good chance that you will find the solutions to your problem right
here.
Online Support
Our online Customer Support interface is the most effective way to address your
support issues. Here you can open a support ticket stating the nature of support
required by you. The support ticket is evaluated by our Customer Support Manager
and assigned to an expert 'trouble-shooter' that is most equipped and trained to
address your query. Our support managers closely monitor the progress of each support
ticket to ensure you get quality response in the shortest possible time.
You may request support by email providing full details about your user account,
company name and the nature of problem. Our customer support manager will either
assist you to open an online support ticket or can file it on your behalf.
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Support
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