For many years, customers have been asking their vendors to predict system problems
before they occur. This ensures that corrective action can be taken before the customer
experiences any degradation in performance. Today, technology has caught up with
this desire. Many vendors are now able to respond to this request for proactive
support. While most vendors only provide alerts and pages, Pugmarks’ vigilant team
initiates action upon first sign of failure. 24/7/365 service level monitoring and
proactive resolution is a unique offering by Pugmarks.
Monitor: At Pugmarks we monitor the availability, performance,
and quality of all aspects. The network, power, temperature, infrastructure equipment,
as well as databases, and web, mail, e-commerce servers are closely watched on a
round-the-clock basis. This is not just done as an impersonal automated procedure,
but with an expert employee in front of the monitoring console.
Alert: Our alerts are prompt when the quality of service degrades,
thresholds are exceeded, a content pattern is detected, or a failure occurs.
Recovery: We go beyond simply monitoring and alerting our customers.
Pugmarks recovers failed applications, critical services, and network equipment.
You can rely on our skill sets because using trained professionals is part of our
Report: Sometimes it is just as important to know what doesn’t
work as it is to know what does work. We provide real-time and historical reports
to help you keep track of both.
Pugmarks Monitoring Service offers you an Essential Network Monitoring, Alerting
and Recovery Solution:
- Whether your application servers reside at the Pugmarks data center
or in your own, you can subscribe to Pugmarks' proactive monitoring services and
enjoy guaranteed network uptime.
- Whether Our Proactive Monitoring Services further add to your confidence
by routinely checking on your hardware performance and availability of your applications.
- Our monitoring solutions let you monitor server services such as
HTTP, FTP, DNS, and SQL. As soon as any of these services stop responding, subscribers
of proactive monitoring and recovery services will receive the required action to
commence the recovery process. If you subscribe only to the monitoring service,
your preferred notification will take place (i.e. cell phone, e-mail, or pager notification).
Our comprehensive solution offers quality assurance. Our monitoring service uptime
monitors measure the availability, responsiveness, performance quality, and state
of applications, databases, infrastructure equipment and critical servers such as:
Availability and Service Monitoring: Under this service, Pugmarks monitors Windows,
Linux and Solaris servers for availability of various services like FTP, HTTP, PING,
SMTP, POP3 etc.
- Windows NT, 2000, XP, 2003
- Microsoft Exchange
- Microsoft SQL
- Oracle SQL
- Dell servers and networking equipment
- Hewlett Packard servers
- Cisco routers
- Foundry Networks switches
- APC back-up power protection systems
- NetBotz environmental monitors