IDC estimates that over 85% of infrastructure components can be managed from a remote
location. Today, more than ever before, companies are looking at external enterprise
service providers to reduce or cap staffing costs associated with managing IT infrastructure.
They offer enterprise customers the promise of higher reliability, reduced risk,
and lower IT costs through one-stop management for the entire IT infrastructure.
Why outsource the IT infrastructure management?
Cut down on costs drastically
- By outsourcing, you reduce the cost of managing the infrastructure, while you are
setting it up, as well as when you need to scale up.
- You can save up to 40-60 percent on the operations and management of IT infrastructure
if you outsource these.
- In a remote location, where employees with the required skill sets for IT infrastructure
management work at lower wages, there is a straightforward saving on upfront human
- Attrition costs are very high in IT infrastructure management because of lack of
career growth for employees in small and mid size enterprises. Replacement involves
recruitment and training costs that are passed on to the outsourcing provider.
- The cost of upgrading employee skills does not need to be incurred by one company,
since the Remote Infrastructure Management vendor handles several clients who would
all benefit from the updated skills of the employees of that centre.
Learn from others’ experience
- Because Remote IT Infrastructure Management providers serve several clients, they
can evolve a resource bank of best practices in infrastructure management. With
cross-pollination of ideas, you get solutions that are innovative and fresh.
Stay on top of the situation
- You have access to some of the best online monitoring tools today, which gives real-time
control over the operations and visibility.
- Monitoring and support are available 24x7.
- Taking preemptive action to resolve problems is easier because the operations are
being monitored all the time. Most of the times, the problem is solved before it
has been detected by the user, thereby avoiding downtime altogether.
Leave the job to the experts
- You manage your business and leave the IT infrastructure management to the experts.
- Benefit from the collective intelligence of specialists in Linux, Unix or Windows, ERP,
Web administration, messaging and database administration. Employing them full time
is expensive. Tap into the collective intelligence of an organization that has these
experts as part of their service offerings.
Quality: The benchmark of Remote Infrastructure Management services
Quality service is a big advantage of outsourcing to Pugmarks whose core business
is IT infrastructure management. As a company that is going to entrust its entire
infrastructure to another entity, you need to be aware of the benchmark of Remote
Infrastructure Management service quality.
For this express purpose, a body called IT Infrastructure Library, or ITIL, has
been formed, which chronicles the best practices and has formulated a set of standards
for Remote Infrastructure Management service providers to follow. Adherence to this
framework of standards is the most accepted measure of the quality of operations
and IT infrastructure management.
Pugmarks has accepted and adopted the framework developed by ITIL, which means that
the quality of service provided by us meet the guidelines that are laid down by
the experts on Remote Infrastructure Management processes.
Pugmarks: Managing IT infrastructure since 1996
We enable service providers to profitably deliver IT managed services with high
availability by increasing the breadth and efficiency of services that can be delivered
Pugmarks Infrastructure Management solution connects securely to the customer’s IT environment and manages complex service processes. With Pugmarks, service delivery teams can proactively manage IT environment, diagnose problems using talented and experienced manpower and make a speedy resolution of complex issues.
Pugmarks' Infrastructure Services include:
- Mainframe, midrange and server production operations
- Mainframe, midrange and server technical services
- Desktop and distributed production operations
- Network operations and monitoring
- Network engineering
- E-commerce and collaborative computing
- Infrastructure security
- Asset management
- Service delivery management
- Project management