Remote Support Services
Infrastructure management services can be split into three categories: monitoring
global network operations; providing helpdesk support and maintenance and administering
Industry estimates are that over 85% of infrastructure components can be managed
from a remote location.
Today, more than ever before, companies are looking at external enterprise service
providers to reduce or cap staffing costs associated with managing IT infrastructure.
At Pugmarks we have been doing this since 1996. We offer
enterprise customers the promise of higher reliability, reduced risk, and lower
IT costs through one-stop management for the entire IT infrastructure.
Our trained engineers, use global standard tools to deliver seamless service to
clients across the globe from our NOC is Chandigarh, in northern India.
The benefits of outsourcing infrastructure management through Pugmarks Support are 40-60%
savings on operating costs, access to quality technical talent, lower up gradation
costs, insulation from attrition and training issues, 24x7 monitoring from multiple
NOCs, resources bank of cross industries best practices, preventive problem solving,
lower downtime etc.